Strategy

How to turn a failing customer churn model into a 90-day revenue recovery roadmap

I once inherited a churn model that looked promising on paper but was quietly failing our business: false positives flagged loyal customers as flight risks, thresholds were static, and the playbook for outreach was a one-size-fits-all email. Within ninety days we turned that mess into a...

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How to turn a failing customer churn model into a 90-day revenue recovery roadmap

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